Customer Support Manager (m/f/d)

Is inspiring customers and making them feel understood and well supported your passion? Do you enjoy working in a solution-oriented manner, have a flair for technical contexts, and want to be part of a team that simplifies modern financial processes for companies worldwide? Perfect – then let’s quickly talk to each other about the position as Customer Support Manager.

VOS RESPONSABILITÉS

• Customer support with heart and mind: You are the first point of contact for questions about our JustOn products (JustOn Billing & Invoice Management, JustOn Cash Management, JustOn E-Invoicing) and provide fast, solution-oriented help
• Analysis and resolution of application questions, error messages, or configuration requests in the Salesforce environment
• Regular check-ins with customers to ensure their satisfaction and identify potential for optimization
• Creation and maintenance of FAQs, tutorials, and training materials to make our customers more independent
• Interface to development and product: Forwarding feedback and feature requests to the responsible teams
• Quality assurance: Documentation of support cases and participation in the continuous improvement of our services

NOS ATTENTES

• First experience in customer support, ideally in the SaaS or financial software environment
• Basic technical understanding of cloud applications (Salesforce knowledge is a plus, but not a must – we will train you)
• Enjoy helping customers and explaining complex issues in an understandable way
• Structured approach to work and ability to set priorities – even in dynamic phases
• Very good written and spoken German and English skills
• Team player mentality and a positive, solution-focused attitude

À PROPOS DE NOUS

JustOn is synonymous with the successful automation of financial processes. As a leading ISV software provider on the Salesforce platform, we help companies digitalize their billing, payment, and accounting processes. Our innovative software enables renowned companies worldwide to bill any modern business model directly.

Since September 2025, we’ve been part of the Cloud Coach Group. Together with our team in Fort Collins, Colorado, we offer our customers Professional Service Automation with Finance Management – without ERP complexity. As team member, you’ll benefit from international exchange and development opportunities within the group.

We take responsibility seriously: We provide long-term jobs with perspective, support non-profit initiatives, and actively promote both recreational and competitive sports. Successful companies need a strong environment.

JUSTON COMME EMPLOYEUR

Redefining Work-Life Balance

• Every other Friday off – with full pay! Our 4.5-day model reflects our vision of modern work
• Market-competitive and performance-based compensation
• Flexible work location: After onboarding, you choose between office and remote work

Development & Benefits

• €1,500 annual training budget
• High-quality office in Jena with modern amenities
• Cheerful, motivated team with short decision-making paths

Onboarding & Career

• Experience the JustOn team spirit and benefit from our expertise
• Intensive training in our Salesforce-native solutions
• Clear career paths in a growing market

Lieu de travail

Jena (office-first for 6 months) – after that, flexible between office and remote. Let’s discuss and find the right model for you.